Worldwide Free Shipping
  • Wish List
0 item(s)

Terms of Use

Terms of Use

Welcome to the website of Hmongneedlework.com. We provide its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Hmongneedlework.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. Hmongneedlework.com reserves the right to change this site and these terms and conditions at any time.

 

Use of Site:

 

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, Hmongneedlework.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Hmongneedlework.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

 

All or some of the content in this site, including but not limited to text, images, graphics, codes, and the “look and feel” of the site is copyrighted  and other copyright laws, and is the property of Hmongneedlework.com, or our suppliers and partners. All other trademarks not owned by Hmongneedlework.com that are on the Site are the property of their respective owners, who may or may not be affiliated with, or sponsored by Hmongneedlework.com.

 

You the consumer are allowed to print, or electronically copy portions of the site for the sole purpose of placing orders with Hmongneedlework.com or purchasing Hmongneedlework.com products. Any other use is prohibited, including but not limited to the reproduction, distribution, display or transmission of the content of this site, unless authorized by Hmongneedlework.com. You agree not modify or delete any notices from materials downloaded or printed from Hmongneedlework.com or its affiliates.

 

 

New Users Subscribed By Default to Newsletter.

 

Taxes and Duties:

 

 

All customs duties imposed by local customs officials are the sole responsibility of the customer. In order to avoid the loss of cargo, customers should familiarize themselves with the local laws regarding banned products before making a purchase with Hmongneedlework.

 

 

 

Service Channels and Timeframes:

 

 

Registered users can contact us through the following channels:

 

Email (response within 24 hours)

 

Live Chat

 

Telephone

 

 

 

Order Acceptance

 

Please note that the price quoted for each item on the Site should be regarded as an invitation for offer and should not be regarded as an offer. Your order is an offer for purchase, which will be accepted when Hmongneedlework.com confirms your order. There may be certain orders that we are unable to accept and must cancel. Hmongneedlework.com reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being can celled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is can celled or if additional information is required to accept your order.

 

Customer Code of Conduct

 

At Hmongneedlework we are always here for our customers and will do our best to resolve all issues to customer's satisfaction in a polite, professional and amicable way. Thus, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or Hmongneedlework may, for example, include but not be limited to any of the following:

-Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

-Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

-Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to Hmongneedlework.

-Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

-Excessive number of complaints compared to the total purchase value history. Including opening an excessive number of Live Chat or tickets.

 

For such behavior, complainants may be advised and formally notified of the following:

-Their language is considered offensive, abusive, threatening, and wholly unacceptable.

-They must refrain from using such language, intimidation, and threats.

-There will be no further exchange of correspondence on the matter if they persist with this behavior.

-Hmongneedlework reserves the right to no longer accept orders from the customer in the future without further notice."

Recently Viewed

Recommendations Based On Your History